The underfloor heating products from ProWarm™ are covered by a full lifetime warranty*
Please note, however, that the warranty does not extend to:
- Situations where mats have been installed by unauthorised fitters
- Any faults resulting from others’ incorrect design
- Damage resulting from the actions of others
- Misuse of the products in question
- Damage during transit
- Any damage resulting from incorrect installation
In the above cases, replacements will be charged at the full rate.
- Pipe 50 years
- Thermostats 25 years
- Manifold 10 years
- Actuators 3 years
- Pumps 3 years
- Wiring center 2 years
- Ball / fill valves 3 years
For additional peace of mind, ProWarm™ will also exchange damaged cables free of charge, promptly and without fuss, thanks to our unique CableSafe™ Guarantee.
Should your heating cable become damaged during installation; if you cut or damage the heating mat/cable before installing your finished floor covering, simply return the damaged mat/cable to your retailer within 28 DAYS of purchase, accompanied by your original dated sales invoice. Please note that this only applies to one mat or cable per invoice
Why wait for a repairer? As soon as we receive the damaged item, we’ll arrange for next day delivery of a mat or cable of the same size.
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